Support Engineering (or arguably lack of it) has been under the spotlight recently. A quick Google will identify expensive platforms that have had significant engineering challenges.
Some of these issues encountered could point to a lack of support engineering process or understanding of what is needed to ensure platforms avoid such matters.
In this podcast, we interview Peter Stuttard, a leading expert in the field of Support Engineering. Peter talks about some of the challenges as he sees them and most importantly, what we can do about them.
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